Refund policy
This policy explains returns, refunds, and how we handle damaged/incorrect items for purchases made on Anthill Shop N Play.
1) Return Window
You may request a return within 30 days of delivery.
2) Return Eligibility
To be eligible for a return (unless the item is defective or we made an error), the item must: Be unused and in original condition Include original packaging and included components where applicable Include proof of purchase (order number/receipt)
3) Non‑Returnable Items
Some items may be non‑returnable, including items clearly marked as Final Sale / Non‑Returnable at the time of purchase. If an item is non‑returnable, it will be stated on the product page or at checkout. Personal‑care children’s goods and hygiene‑related kids’ items may also be non‑returnable for hygiene reasons.
4) How to Start a Return
Email info@anthillshopnplay.com with: Order number Item(s) you want to return Reason for return Photos (required for damaged/defective items) Please do not send items back without receiving return instructions.
5) Return Shipping Costs & Fees (Clear Responsibility)
Non‑defective returns (e.g., change of mind / ordered by mistake):
Customer is responsible for the return shipping cost. We do not provide free return shipping for non‑defective returns unless we explicitly state otherwise in writing. We recommend using a trackable and insured shipping service. The customer is responsible for the package until it is received and inspected by us.
Original shipping charges:
Shipping fees paid at checkout (if any) are non‑refundable after the order has shipped. If your order qualified for free shipping, there was no outbound shipping fee paid to refund.
Damaged / defective / incorrect item (our error):
If the issue is confirmed after review, we will provide instructions and an appropriate resolution, which may include a prepaid return label, replacement, refund, or other solution (as applicable). Do not ship items back without written instructions from us. Refused delivery / incorrect or incomplete address:
If a shipment is refused or returned due to an incorrect/incomplete address provided at checkout, carrier return fees and/or additional shipping costs may be deducted from the refund (where permitted), or the order may be treated as a return request subject to eligibility review.
6) Damaged / Defective / Incorrect Items
If your kids’ clothing, toy or other item arrives damaged, defective, or incorrect: Contact us within 48 hours of delivery Provide clear photos of the item and packaging We will review and assist with a resolution as applicable.
7) Refund Processing Time
After a return is received and inspected (or a refund is otherwise approved), refunds are issued to the original payment method. Refunds are typically processed within 10 business days after approval. Your bank/card issuer may take additional time to post the credit.
8) Exchanges
If you would like an exchange, contact us. Exchanges are subject to availability and eligibility review.
9) Cancellations
If you would like to cancel your order, please email us at info@anthillshopnplay.com as soon as possible so we can process your refund. In the event your item has already shipped, please message us so we can facilitate your return.
10) Limited Warranty
We offer a complimentary Limited Warranty applicable only to the original buyer at the original delivery address. Our Limited Warranty covers manufacturing defects for 1 year from the date of delivery. This warranty does not apply to damage caused by misuse, improper assembly, normal wear‑and‑tear, accidents, or improper cleaning. A manufacturing defect is defined as a fault from production that renders the product structurally unsound or significantly impairs product function. If you encounter a product issue covered under our warranty, please reach out to us. We will require photographs to properly evaluate the condition of the kids’ product.
Contact
Store Name: Anthill Shop N Play
Phone: +1 844 247 6233
E-mail: info@anthillshopnplay.com
Address: 2826 El Camino Real, Tustin, CA, 92782, United States
Service Hours : Monday - Friday: 9:00 AM - 5:00 PM (CST)